Contact Information
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Office
O-Hub, Bhubaneswar, Odisha, India
Business Hours
Monday – Saturday: 9:00 AM – 7:00 PM IST
24×7 for Managed Service clients
We respond within 1 business day
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Quick Answers
Frequently Asked Questions
How quickly can Flexsys Technologies start a new engagement?
Most engagements can begin within 1–2 weeks of contract signing. For urgent requirements or emergency IT support, we can mobilise a team within 24–48 hours. Our AMC and Managed Services contracts can typically be activated within 3–5 business days.
Do you work with small and medium businesses or only large enterprises?
We work with businesses of all sizes — from early-stage startups to large enterprises. Our service tiers and pricing models are designed to be accessible and scalable, ensuring SMEs get the same quality of service as our enterprise clients.
What cloud platforms do you support?
We are platform-agnostic and support all major cloud providers including AWS, Microsoft Azure, and Google Cloud Platform (GCP). We also support private cloud, hybrid cloud, and multi-cloud environments based on your business requirements.
What does your AMC service cover?
Our AMC services cover desktops, laptops, printers, and network infrastructure. We offer both Comprehensive plans (parts + labour) and Non-Comprehensive plans (labour only, parts billed separately). All plans include preventive maintenance visits, remote support, and access to our asset management portal.
How are your service levels guaranteed?
All our engagements are governed by a Service Level Agreement (SLA) that defines response times, resolution targets, escalation procedures, and performance metrics. We track and report on SLA compliance monthly, with financial penalties for breaches where applicable.