Real-Time AIOps Incident Automation for National Retailer

The Challenge

With 500+ brick-and-mortar stores and an online store, IT teams received over 15,000 raw monitoring alerts daily. Network drops at store registers often went unnoticed until store managers called support, causing customer checkout delays.

Flexsys Technologies Solution & Approach

Flexsys Technologies deployed an ML-driven AIOps anomaly detection engine. The platform ingests telemetry from store POS terminals, network routers, and cloud servers, correlates related events into single root-cause incidents, and executes automated self-healing runbooks.

Key Deliverables & Implementation

• ML event correlation engine processing 15K daily alerts
• Automated self-healing runbooks for network & POS service restarts
• 24/7 NOC dashboard with real-time store health topology map
• ITSM Integration with automated ticket dispatching