The Challenge

The manufacturer operated 12 factories with over 3,500 computers, industrial PCs, thermal printers, and network switches. Fragmented AMC vendor agreements caused delayed spare parts replacement and costly production line halts.

Flexsys Technologies Solution & Approach

Flexsys Technologies consolidated all IT assets under a single Comprehensive Annual Maintenance Contract (AMC). We assigned dedicated on-site engineers, maintained critical spare parts inventory at factory hubs, and provided transparent asset tracking via our AMC Portal.

Key Deliverables & Implementation

  • Single-source Comprehensive AMC contract for 3,500+ IT assets
  • Guaranteed 2-Hour SLA for critical P1 shop-floor hardware failures
  • On-site standby spare parts repository at major factory hubs
  • Real-time Asset Lifecycle & Warranty Tracking Portal

Related Service Alignment

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